Show a new feature without an email blast.

Intercom’s own overview of guiding users with in-product tours.

By Intercom (Fin) · YouTubeOpen original video

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A closer look

This official overview shows Product Tours guiding a new or existing user through onboarding or a new feature directly inside the product, without pulling them into a separate help article.

Why explore it

A look at helping someone in the moment they need it, inside the product itself.

Good to know

Intercom’s official channel currently publishes under its “Fin” AI-agent brand name.

This introduction is based on the linked source information. It is not an independent product review.

Original source